$12.99 FLAT RATE SHIPPING on small items - Shop now, pay later with AFTERPAY!

FAQ

How long will my order take to be shipped?

As most of our items are handmade, we take extreme pride and care in making these for you, therefore turnaround time is currently 2-3 weeks. We do aim to get orders out sooner than this but delays do happen. If your order is urgent please email us.
If you order something with a PREORDER item, we will ship all items out together once preorder item is available.

Do you offer International Shipping?

Unfortunately we do not offer International Shipping, YET. We offer flat rate shipping Australia wide.

Flat rate $12.99 on small items

  • Shipping provider: Sendle/AusPost
  • Tracking provided and will be emailed to you once your parcel is on it's way! 
  • Authority to leave default 
  • PO Boxes not accepted  
  • Shipping time: Approx. 1-6 business days  

What if I am unhappy with my order? 

Most items we sell are wooden products, which will be unique with its grain, knots, general look, and overall laser burn. Your product will not look exactly like pictures on our site and will have its own characteristics. Laser engraving on solid wood will have different depths due to the varying density of the wood. Refunds and returns will not be given on this basis as it is part of purchasing a wooden product.

In accordance with Australian consumer law, if there is a fault with our product please contact us within 7 days of item being received and we will replace your item, however, the original item will need to be returned to us at your own expense. We don't offer refunds or exchanges for change of mind purchases. 

Please send any inquiries regarding returns/exchanges to
info@birchpleaseau.com