$10 FLAT RATE SHIPPING - Shop now, pay later with AFTERPAY!

Shipping & Returns

SHIPPING 

Unfortunately we do not offer International Shipping. We offer flat rate shipping Australia wide.

Flat rate $10

  • Shipping provider: Sendle/AusPost
  • Tracking provided and will be emailed to you once your parcel is on it's way! 
  • Authority to leave default 
  • PO Boxes not accepted  
  • Shipping time: Approx. 1-6 business days  

RETURNS 

Most items we sell are wooden products, which will be unique with its grain, knots, general look, and overall laser burn. Your product will not look exactly like pictures on our site and will have its own characteristics. Laser engraving on solid wood will have different depths due to the varying density of the wood. Refunds and returns will not be given on this basis as it is part of purchasing a wooden product.

In accordance with Australian consumer law, if there is a fault with our product please contact us within 7 days of item being received and we will replace your item, however, the original item will need to be returned to us at your own expense. We don't offer refunds or exchanges for change of mind purchases. 

Please send any inquiries regarding returns/exchanges to
info@birchpleaseau.com